FAQ

• Do I need to sign a contract?
  While an exclusive contract isn’t necessary, we do require your signature on a one-time Tech Support Agreement outlining rates and included services before commencing any work on your site. Contact us to take a look. If you’re new to Stellar & Style, we recommend beginning with an Audit.
• What are your hours of operation and response time?
  Our tech support team is available Monday through Friday from 9am to 6pm EST to provide guidance and support. Some requests do take longer than others and may need to be scheduled, so please make sure you reach out before it becomes an immediate need; that will allow us to ensure you’re not only getting it done but that you’re getting it done right. During business hours, we’ll get back to you within 2 hours. If you email us after business hours we’ll get back to you the next business day.
• I have a lot of ideas – would it be possible to have a conversation over the phone instead?
  We know it might be challenging to explain everything through email. So feel free to set up an appointment with us via Zoom! We also love to use Loom.com, which helps clients explain and show the issues they are experiencing from their point of view.
• My site was hacked. Can you fix it?
  Probably! Our goal is to keep your site healthy long-term. If your site was hacked we’ll want to run a lot of tests to make sure we find the root cause.
• Can you build me a new website?
  Our specialty at Stellar & Style is Shopify websites. Please contact us to learn more about working together.
• How much does it cost?
  Our hourly rate for development work is $110 if paid with credit card and $100 if paid via check or ACH transfer.

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